BigCommerce’s mission is to help merchants sell more at every stage of business growth. Simply put, we are: Built for growth so merchants can realize their visions without compromise; Designed for powerful performance to enable businesses to scale seamlessly with technology they can trust; Efficient in both time and cost. We have the lowest total cost of ownership (TCO) in the industry enabling merchants to unlock profit and invest in customer acquisition.
We’re dedicated to our merchants, guided by our values and powered by our people. This is the driving force behind our success. It’s what has taken us from a 2-person startup to a global team of hundreds helping retailers make billions of dollars in sales.
These are the core principles upon which BigCommerce was built, guiding what we do and how we do it. Each employee learns them, loves them and lives them. Our merchants benefit from them every time they use our product or get help from our Support team.
Our company exists to help merchants sell more. We make every decision and measure every outcome based on how well it serves our customers.
BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition.
Being the world's leading commerce platform requires unrivaled vision, innovation and execution. We never settle. We challenge our ideas of what’s possible to better meet the needs of our customers.
We’re honest, transparent and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or passive-aggressive behavior.
We constantly push ourselves to be our best. We focus on solutions and arrive every day inspired to make an impact through our talents, passion and hard work.
Our employees bring the BigCommerce mission to life by empowering a community of merchants to reach their fullest potential. We believe in the same unlimited potential for our employees.
At BigCommerce, employees own their personal development through hands-on experience, stepping up to new opportunities, and the chance to contribute on projects that are redefining the ecommerce industry.
Here’s what a day in the life of a BigCommerce employee looks like.
Our dedication to diversity and inclusion is grounded in the moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
We foster a culture that encourages the inclusion of every employee by celebrating our individuality and our common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are.
Our differences make us unique and create the diversity we value. We commit to creating an environment where each of us is treated with response and dignity and the expression of each individual's perspective, thoughts and ideas is encouraged.
Greatness is inherent in all people, no matter their demographic background or personal experiences. We will take action to ensure that every individual has an equal opportunity to grow and achieve their maximum potential.
We have modern offices around the world in many vibrant cities. Each has its own personality with smart, talented people who are dedicated to our customers and company success.
Our headquarters is set amongst trees and nature trails in the beautiful hills of Austin. We're located only miles from the live music capital of Texas that is downtown and just a few minutes from the leisure and sporting fun of Lake Travis. The offices of Four Points is home to the BigCommerce Sales, Support, Operations, G&A Support, Marketing and Design teams.
Our downtown Austin office is primarily dedicated to Engineering and Product teams working to solve our customers’ most complex problems. It is minutes away from the Rainey Street Historic District and surrounded by renowned landmarks and establishments like Lady Bird Lake, South Congress, 6th Street, Stubb’s Bar-B-Q and the Mexic-Arte Museum.
Our San Francisco office is in the heart of the Financial District, close to a BART stop and surrounded by great coffee shops, restaurants and bars. Designed from the get-go to host Tech Talks, we frequently bring in industry leaders to discuss the latest trends in commerce technology.
Our Sydney office is situated in the CBD. It’s around the corner from Central Station, Chinatown and Darling Harbour, and a short stroll from great cafes, pubs, parks and restaurants. Our office reflects our innovative, unique, well-balanced and vibrant surroundings.
The BigCommerce London office is home to a thriving Sales, Marketing and Professional Services teams. It’s centrally located in the hustle and bustle of the city near the St. Paul’s Cathedral, London Bridge and the Tate Museum.
Our Kyiv site can be found in the Shevchenkivskyi district near one of the most beautiful historical areas, Podil, just off the Dnipro river. Close to the heart of the city, it is just a few minutes’ walk from parks, restaurants, cafes, and coffee shops as well as the metro line, Dorohozhychi.